Shipping policy

Shipping Policy

Last updated: 31 October 2026

Order Processing

All by.chelsi nail sets are handmade to order.

Please allow up to 5-7 working days for your order to be dispatched, excluding weekends and bank holidays.

For custom orders, this timeframe begins once your design, confirmed price, order and sizing details have all been received and confirmed.

Please note that processing time is separate from delivery time.

Once your order has been dispatched, you will receive an email confirmation. Tracking details will be provided where tracking is included in your selected delivery service.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are shown at checkout.

Delivery times are estimates and begin once your order has been dispatched. They may be affected by postal delays, weather conditions or other circumstances outside our control.

Shipping Costs

Shipping charges are displayed at checkout and depend on the delivery option selected.

Any applicable postage costs will be shown before you complete your purchase.

Sizing kits

Our sizing kits cost £5.99 and include free UK postage.Sizing kits are dispatched within 2–3 working days.

Shipping Destinations

We currently ship within the United Kingdom only.

We do not currently offer international shipping.

Order Tracking

Once your order has been dispatched, we will send a confirmation email.

If your selected delivery service includes tracking, your tracking number and relevant link will be included.

Please note that tracking information may take some time to update after dispatch.

Address Accuracy

Please check that your delivery address is correct before completing your purchase.

If you notice an error, contact us as soon as possible at by.chelsinails@gmail.com.

We cannot guarantee that address changes can be made once your order has been processed or dispatched.

Lost, Damaged or Delayed Orders

If your order is delayed, lost or arrives damaged, please contact us at by.chelsinails@gmail.com with your order number and any relevant photographs.

We will look into the issue and help resolve it where possible.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee that changes can be made once production has started. Custom designs may not be changed once work is underway.

Cancellation requests and any applicable refunds will be handled in accordance with our Returns and Refunds Policy and your statutory consumer rights.